Facilities Management Services

Operations Manager

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New Albany, IN, United States

$45,000.00 – $50,000.00 Annually
Job description

Facilities Management Services seeking an Operations Manager for Southern Indiana area!

The Successful Candidate is a true leader that takes pride in being part of the FMS Story and instills that pride in others. He/she positively leads people through challenges and provides opportunities for people to reach their potential. He/she exhibits a strong work ethic, self-motivation, the discipline to follow procedures, organizational and planning skills and a positive, friendly attitude. He/she will drive results through effective leadership, accountability, problem solving and procedural oversight. He/she will help create a positive, team-oriented environment and are champions of FMS initiatives, values and our mission to use our resources to provide opportunities and access for our employees and help the communities where we live thrive.

This position reports directly to the Director of Janitorial Operations.

Responsibilities include and are not limited to:

Develop Daily Coverage Plans with Supervisors and Verify Execution

  • Coordinate, oversee, and verify employee training and development
  • Oversee, execute, and verify employee relationship/recognition/engagement procedures
  • Develop employee relationships through face-to-face communication
  • Resolve and coordinate employee needs with Supervisors

Customer Service

  • Develop, implement and verify customer service issue resolutions with Supervisor
  • Notify customer of work performed with (I Was Here Program)
  • Meet with customers on a regular basis
  • Oversee resolution of safety, security, and cleaning issues with supervisor
  • Perform quality inspections


  • Communicate customer/account issues and successes with Director on a daily basis
  • Communicate daily execution of plans, issues, staffing, and success with customers

Coordinate Support Services

  • Coordinate and oversee the execution of equipment, supply and HR needs
  • Schedule, coordinate, and oversee the execution of required special programs and periodic tasks

Compliance and Accountability

  • Verify execution of core cleaning functions and responsibilities at the supervisor and account level
  • Maintain account budgets by identifying overages and executing plans with Director
  • Ensure profitability through P&L responsibility by working with your Director to create and implement plans with your leaders at the account level
  • Identify HR needs and execute with HR and Director input
  • Complete employee evaluations
  • Develop, revise cleaning routes with training support

Education Requirements:

High School Diploma/Some College


We offer flexible scheduling, 401K, paid vacation, paid holidays, insurance benefits and admission to all FMS employee and community programs and initiatives.

Apply using quick apply method with resume uploaded or visit our website for application. See apply buttons.

Facilities Management Services, Inc. is an Equal Opportunity Employer.

Louisville's premier contract cleaning company. Headquartered in Louisville, serving all of Metro Louisville, Central Kentucky with branch operations in Shelbyville, Lexington, and New Albany IN. We specialize in contractual janitorial work, post construction cleaning, and floor care services. Our diverse team includes over 850 team members. We focus on team and our core values, customer service, development and training. FMS is the first janitorial company in the world to become a certified B-Corporation. Our mission is to provide opportunity and access to our team members and help the communities where they live thrive.